Appearance and behaviour in customer service
Course Overview
In this course, you will identify appropriate and inappropriate dress standards for customer service roles and recognise how to create positive first impressions when greeting customers.
Key Information
Course Length
1 hours
For Individuals
Benefits
- Delivered through online or blended learning
- Designed specifically for colleges and sixth forms
- Flexible personal development and curriculum enhancement
- Aligned with current education inspection frameworks
- Enrich 16-19 study programmes
Cost and Funding Information
Study this course
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With this course, students will learn how to:
- Section 1: The dress requirements in customer service jobs
- Identify appropriate and inappropriate dress standards for customer service roles
- Describe how personal appearance affects customer perceptions.
Section 2: Know how to interact with customers
- Recognise how to create a positive first impression when greeting customers
- Identify when and how to respond to customers that require attention
- Recall how to avoid distractions and maintain professional customer interactions.