Employee rights and responsibilities
Course Overview
In this course, we'll be delving into the critical aspects of customer service, exploring how different organisations and industries approach customer service, examining the unique roles and challenges they face.
Furthermore, we'll discuss the expectations employers have of their customer service teams and, equally importantly, the rights and obligations of employees within this crucial function.
Key Information
Course Length
2 hours
For Individuals
Benefits
- Delivered through online or blended learning
- Designed specifically for colleges and sixth forms
- Flexible personal development and curriculum enhancement
- Aligned with current education inspection frameworks
- Enrich 16-19 study programmes
Cost and Funding Information
Study this course
With this course, students will learn how to:
- Section 1: Understand the role of organisations and industries
- Recognise different roles and career opportunities within an organisation
- Recognise the key standards and principles that guide organisational conduct
- Identify the main industry bodies and issues that affect organisational operations.
Section 2: Understand employers’ expectations and employees’ rights and obligations
- Recognise the statutory rights and responsibilities affecting all employees
- Recall an employer’s expectations regarding personal presentation, punctuality and behaviour
- Identify useful sources of information regarding employment rights and responsibilities.